Frequently Asked Questions (FAQ)
What is a lash lift?
A lash lift is a cosmetic treatment in which the natural eyelashes are lifted and curled using special solutions to achieve a permanent curl – without eyelash curlers or extensions.
Which products do I need for a lash lift?
For a lash lift, you need a lash lift kit, which usually contains a lifting lotion, a fixing lotion, glue, silicone pads and an application tool. You can optionally also use eyelash dye.
Are the products also suitable for sensitive eyes?
Yes, our products are dermatologically tested and specially developed for sensitive eyes. However, if you are unsure, we recommend doing a patch test before use.
How long do the results of a lash lift last?
The results of a lash lift usually last 4 to 6 weeks, depending on your eyelash growth cycle.
How do I use the products correctly?
Each of our products comes with detailed instructions. Basically, the lifting lotion is applied to the eyelashes to lift them, followed by fixing. Make sure to follow the exposure times exactly to achieve optimal results.
Can I use the products even if I am a beginner?
Yes, our lash lifting kits are suitable for both professionals and beginners. Thanks to the step-by-step instructions, the application is easy and safe. However, if you feel unsure, we recommend having a professional lash lift done first.
What happens if I use the product incorrectly?
If errors occur during application, e.g. due to incorrect exposure times, the result may not be optimal. In extreme cases, the eyelashes could be temporarily damaged. It is therefore important to follow the instructions carefully.
Are the products safe to use?
Yes, our products are safe when used as directed. However, avoid contact with eyes or skin to prevent irritation. If any problems occur, rinse the affected area thoroughly with water and seek medical attention.
Can I use the products during pregnancy?
Since skin may be more sensitive during pregnancy, we recommend consulting a doctor before use.
How do I care for my eyelashes after a lash lift?
After the lash lift, you should keep the eye area dry for at least 24 hours and avoid waterproof mascara or oil-based products. Then use eyelash serums to support the care and growth of your eyelashes.
How long does shipping take?
Standard delivery usually takes 2-3 working days. Orders received before 12pm will be processed the same day. Express orders received before 12pm will usually be delivered the next working day, including Saturday. International deliveries may take a little longer.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination country and are displayed at checkout.
Can I change my order later?
You can make changes as long as your order has not yet been shipped. Please contact our customer service immediately.
Can I return a product if I am not satisfied?
Yes, we offer a 14-day return guarantee for unused and unopened products. Please contact our customer service to initiate a return.
What happens if a product arrives damaged?
If your product arrives defective or damaged, please contact us within 48 hours of receipt. We will arrange a replacement or refund as soon as possible.
We accept all common payment methods, including TWINT, credit cards, Apple Pay, PayPal & bank transfer.
Is payment on your website secure?
Yes, your payment details are safe with us. We use the latest encryption technologies to protect your data.
How can I contact customer service?
Our customer service is available Monday to Friday from 9:00 a.m. to 5:00 p.m. You can contact us by email using the contact form on our website.
How long does it take to receive a response?
We endeavor to respond to all inquiries within 24 hours.